Delivery and Returns
We now offer a free delivery service on ALL purchases over €100.00 on our website, be it big or small, in Ireland and Northern Ireland. Please ask us to quote, for UK-Europe-Worldwide.
You can return your online purchase to us within 14 days of receiving it.
To be eligible for a return, your item must be unopened and unused and in the same condition that you received it. It must also be in the original unopened packaging.
Additional non-returnable items:
- Made to order Items, Please see below It is very important to note that after “made to order items” enter the production process, they cannot be exchanged, refunded or returned for a credit note. To fully understand what a “made to order item” is please see our policies section for more information.
- Gift cards
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: INREDA design shop, 188 Tonlegee Road, Raheny Dublin D05 A0E3.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our shipping will be deducted from your refund. If you are returning an item, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.
Placing an Order
Once an order is placed, a confirmation email will be sent to the email address you provided on your order. If you find no confirmation email in your inbox, junk mail or spam folder, it is likely that an error has occurred, and we would advise you to contact us immediately to confirm your order. We can be contacted at info@INREDAdesignshop.com and 00 353 19065 661
We reserve the right not to accept an order. If we do not accept your order, we will contact you immediately and refund the full amount of the order back to the card used to make original purchase. When we accept an order, a second confirmation email will be sent with estimated lead-time, which is based on stock availability, estimated supplier manufacturing time and estimated deliver time of items.
Once your item becomes available, we will notify you once your items have been dispatched or we will contact you to arrange a delivery time.
We always strive to deliver all items on time and work with our customers to find solutions for any delayed orders. Although delays can occur, it is just as likely for items to arrive before the estimated lead-time.
If an error in pricing occurs we will contact you immediately and you will have the option of either paying the correct price or cancelling the order. We are not obligated to offer any order at an incorrect price. If you decide to cancel your order, the total amount of the order will be refunded to the card used to pay for the original order.
Sale prices can only be offered when an order is made during a sale period.
All orders are in Euro currency.
All orders being sent outside of the European Union are subject to duty and custom charges; the customer must pay these charges. INREDAdesignshop has no control over the amount of duty and custom charges. If an order is undelivered because the wrong details have been provided or refused we reserve the right to refund only the items ordered but not the shipping charges.
Product packaging may vary from what is displayed online.
Items made from natural materials like wood, marble and wool will always arrive unique from what is shown online due to the nature of the material. Items that are handmade will always have slight variances, which we feel makes each item special.
Items such as cushions, that are made from fabric with large repeat patterns, may not arrive as seen online;
Cushions made from different sections of a larger pattern, will sometimes produce a completely different looking cushion
MADE to ORDER is defined as goods that are ordered to customer’s specifications and put into production as per these specifications.
All “Made to order items” will be clearly stated on a confirmation email.
Examples of made to order items are, but not inclusive to, furniture, outdoors, lighting, carpets and rugs.
Once production has begun, “Made to order items” cannot be refunded, modified or exchanged. If you want to make any changes to your “Made to order item” at any point you MUST contact us as soon as possible and given the stage of the production we will do our best to proceed with your request. Given the nature of the request, if an additional charge is required, it is required of the customer to pay this charge immediately.
It is the customer’s responsibility to be fully aware of the Finishes, Colours and Sizes they are specifying. It is also the customer’s responsibility to check our confirmation email to ensure that all products have been ordered correctly. Please also note you must read the information of the order in words, as any images shown online or in an email are never a confirmation of the correct items ordered. If you are not sure please always contact us at the store-websiteemail or telephone and request to see samples.
Please always inspect your goods when they arrive, especially if they are a gift. Any damage must be reported to us by email or by phone within 7 days of receipt to make a claim. We require your order number, a description of the damage and photos of the damage. Within all Ireland, if a claim is accepted, we will arrange an exchange for a new item. A “made to order items” in Ireland, that are truly defective or truly damaged on arrival will be reordered and redelivered within the regular estimated lead-time, given the safe return of the damaged unit.
If an order was delivered outside of Ireland the cost of returning damaged items is the responsibility of the customer. If the items are large and/or fragile, INREDA may require that a specialised delivery service be used for delivery and the cost will be the responsibility of the customer.
If your product becomes defective after 7 days, please contact us with proof of purchase, photos and as much information available. Most of our suppliers guarantee their products, all of our suppliers stand by their quality and in most cases we can help.
GIFT CARDS TERMS AND CONDITIONS
Please keep your e-gift card number secure.
Your card number is unique and the total value can only be redeemed once.
Ways to redeem your e-gift card: Online: To redeem your e-gift card online, please enter the card number at the check out. In store: To use your e-gift card in store, please print out and present at the till.
Please protect this card and treat it as cash. INREDA is not liable to replace missing or stolen cards. The card cannot be exchanged for cash. No refund will be given on the card. For any further inquiries regarding gift cards, please email us.